I am very pleased to say that a slightly streamlined version of this is up over at Music Think Tank and another published in Performer.
|Photo by Kelly Davidson|
I am quite honored to have been asked to participate on the Rock Shop panel on social media tonight (10/6/10) at The Middle East Downstairs. I will be answering questions about social media and social networking and then Do Not Forsake Me Oh My Darling will be playing a set later in the evening.
In preparation for the panel, I thought I should outline some points that might interest attendees. In doing so, I decided to put together this post. First of all, I don’t consider myself any kind of certified expert in this area and everything I say will sound far more cold and calculated than my actual practice. A lot of what I say comes from hindsight analysis rather than long-term strategy unfolding. I don’t log on to Facebook with a business plan in my hand. I will, however, outline what I believe to be the underlying philosophy and approach that is effective in the social media world. I’d love for you to add your thoughts in the comments section here.
First and foremost, here’s where you can find us (feel free to add us on any of these):
Twitter: http://www.twitter.com/MichaelJEpstein – http://www.twitter.com/DoNotForsakeMe
Facebook: Personal – http://www.facebook.com/MichaelJEpstein
Sophia – http://www.facebook.com/profile.php?id=1825173
Band – http://www.facebook.com/DoNotForsakeMe
E-mail list: http://bit.ly/MJElist
Web: http://donotforsake.com – http://michaeljepstein.com
The most essential point to note in my approach to social media is that it begins with the word social. In order to generate interesting discussions and interactions, you must follow exactly the same practices as you would at a party. When you use social media properly, you are promoting the product “you” (I put you in quotes because the “you” in this case is a public persona and is partially distinct from the true you), not your music. If you want the music you make to stand alone and develop its own social identity without your persona and identity selling it, I highly recommend that you just quit. I really do. I believe that you’re wasting your time and annoying people while making the futile effort to gain traction using social media in this manner.
While there are multiple simultaneous goals associated with the use of social media to gain traction, the easiest metric to observe is that of show attendance. Band “popularity” and “notoriety” are vaguely defined goals, so let’s ignore them for the moment.
The fact is, people come to shows because they know and like you; People come to shows because they meet you at a party, they meet you at a bar, or because you were at their show or event. At a local operating level, if you think people are going to come see your band because they are fans of your music, you are mistaken. They will come to your show because they like you. They will return to your shows because they like you AND your music. If your music isn’t good, most people will come once. If your music is good, most people will still probably come once. Generating show attendance is an every-show effort. If you slack even one time, you will feel the effects. For me, social media and networking has become the best way I’ve found to generate continued interest, maintain acquaintance-level relationships with large numbers of people, and disseminate works and ideas to help drive show attendance.
1. Don’t think of social media as providing an avenue for mass broadcasting. Think of it as providing an avenue for mass receiving.
Spend most of your time commenting on posts, replying to comments, and answering questions. If you read the famous book _How to Win Friends and Influence People_ (disclosure: I’ve never actually read it), the fundamental tenets of getting people to like you is to become genuinely interested in their affairs and to spend most of your time being a good listener. Social networking works just the same. I personally find that Facebook has a good interface for listening. I have tried to use Twitter for this purpose as well, but found it difficult to follow the unthreaded conversations and noticed that most people act as broadcasters, but do not reciprocate as listeners. Twitter constructs what I consider to be a “broadcast culture” whereas Facebook is built around a “listener culture.”
Although I have over 2000 Facebook friends, I work very hard to keep up with all of the posts in my feed. I believe that it is my responsibility and duty to read what everyone else on my friend list is saying if I expect them to read and react to what I am saying.
I comment whenever I have something to add to a conversation. I “like” posts whenever I am interested in hearing more of the conversation. “Liking” serves as a way for me to subscribe to a status discussion thread via e-mail and to receive updates on that thread. I probably like 100s of posts a day and I comment on dozens. I receive 150-200 e-mails a day containing comments on threads I’ve liked or commented on. I genuinely enjoy using it for this purpose because it allows me to stay in touch with and be, at least superficially, embedded in a large community that I cannot interact with in person on a regular basis. I remain connected to more people than I could if I had to regularly call and e-mail the same large set of individuals. Thus, Facebook is my primary “news” source, or probably better, my “grapevine.”
I have become known for “liking” things in sufficient quantity to motivate Agent Bishop to create a t-shirt dedicated to that trait.
I wrote a post recently about why I believe Myspace failed and how it can be saved. The very brief synopsis is that Myspace is a social networking site that does not allow any social networking. You can’t communicate with your “friends” in any way. Being friends with someone on Myspace is nearly identical to not being friends with them.
3. Say interesting things and people will become interested in you.
Number 3 is my seven rules equivalent of the financial advice: buy low, sell high. It sounds obvious, but most people don’t follow this rule. In fact, it is perhaps the most frequently overlooked. Don’t post things that interest you alone. Post things that interest others. Don’t just repeat what other people are talking about (if you were one of 700 people in my feed telling me Michael Jackson died, you were not contributing to the conversation), but instead add a unique perspective on things.
|Someone stealing my identity at a recent rock show|
Just one small recent example for illustrative purposes. Lots of people were talking about the television show “Mad Men.” One of the posts included a “spoiler alert.” I am not a fan of the show and I am even less a fan of people emulating the characters on the show and wanted to express my distaste for it. I could have written a reactive “Mad Men sucks” in response to being tired of so many associated status updates. Instead, I approached it in my favorite manner – attempt to include both humor and serious commentary. I said, “Mad Men SPOILER ALERT: All the men on the show are going to act all sleazy and misogynistic and lots of viewers will idolize them and not recognize that the show is a critique of the culture, not a celebration. Don’t look up to, and dream of being, terrible people. These are villains, not heroes. I only saw the first 3 episodes, but my insides crawled out of my body after that, so I had to stop.”
Almost immediately, dozens of comments came in and a real discussion that transcended far beyond “Mad Men” is a good/bad show happened. In response to the thread, multiple people started other threads, tagging me and addressing the discussion on my thread. Important to note: there was no hostility contained anywhere in the discussion. I like to believe that everyone involved enjoyed engaging in the conversation. I find that creating difficult and controversial conversations engages people more than any other type of conversation, as long as it can be done without anyone walking away with hurt feelings.
4. Hone your identity, both your visual identity and your personality.
|Photo by Kelly Davidson|
Honestly, I think of my public persona as a bit of a cartoon. I have a fairly absurd mustache (which has its own Facebook fan page and song). I say relatively outrageous things. I post photos and videos of myself doing things that may seem silly. You know what? It works. In terms of music, your band doesn’t have a personality, the individuals in the band have personalities. Communicating with others while hiding behind a band identity feels impersonal and provides a barrier to the type of intimacy and access that friends, fans, and followers want and need to become engaged in your affairs. So, focus on using your personal accounts and de-emphasize the use of your band accounts. The personal account is not really a reflection of you in absolute truth. We’re all fakers on the Internet, so I embrace that and use it as an opportunity to pick and choose the traits, feelings, and ideas that I want others to know about and I choose not to reveal the rest. I am not “lying,” but rather creating a sort of caricature of myself.
|Photo by Kelly Davidson|
Sophia (frontperson and primary focus of Do Not Forsake Me Oh My Darling) and I are often walking down the street together and I get stopped because someone remembers seeing DNFMOMD perform or having seen our flyers hanging around town. This literally happens about once a week and each time, I am stopped and Sophia is not recognized at all, even within the context of being with me. I can only attribute this to my mustache and glasses. This essentially makes me a public figure. Someone once said to me that the citizens of Somerville would be more likely to recognize me than the Mayor. While it does mean that I can’t cut this damn mustache off, it also means that people remember my image. Thus, I am careful to include clear photos of my distinguishing features throughout my social media presence, to reinforce that visual association and contribute an image aesthetic to the character I portray on the Internet.
I stick to method acting. That is, my comments and interactions on Facebook come from my adopted persona, which differs from my real persona only marginally, but I rarely discuss my intimate personal affairs except in the context of developing my public identity.
5. Share your experiences with others and allow them to experience vicariously.
|Photo by Kelly Davidson|
How many times have we spoken with great excitement about our friend meeting a celebrity, participating in some great event, or accomplishing some great goal? If you’re like me, you will answer “a lot” to this question. We band folks often take it for granted, but every little thing we do is something that we once dreamed of doing and countless others still dream of doing. You know how to play an instrument? You have written a song? You have performed in front of people? You opened for a band you love? These may seem like baby steps toward some grandiose goal of becoming the greatest band of all time, but to your friends, family, and fans, these are exciting experiences that they are sharing with you. The more you give them insight into those experiences, the more people feel close to you.
|Photo by Kelly Davidson|
Do Not Forsake Me Oh My Darling went on our first tour this Summer. I had been on tour before, Sophia had not. We discussed expectations extensively and planned accordingly. We had a great time, but we knew that having a great time and playing a mix of great shows, mediocre shows, and sub-mediocre shows really wasn’t the most “valuable” thing we could get out of touring. My philosophical approach to every band experience is to ensure that we make the most of it. So, for this tour, we made sure to do a few things: 1. we brought along (the beautiful and talented) photographer Kelly Davidson to assist us with documentation of the experience and 2. we made sure to have fun that extended beyond traditional music performance and to document that fun.
The result? Countless people were excited about our experience. Countless people commented on how great our tour went. None of these people knew a single thing about our shows. Instead, they saw us frolicking (and acting silly) in a park with life-size displays of dinosaurs eating Confederate soldiers. They saw us performing acoustic versions of our songs in front of Foamhenge, the full-scale styrofoam replica of Stonehenge. They saw us singing in front of the burned-out metal shell of a giant 60+ foot Jesus statue that had been struck by lightning. These experiences were special and we posted countless photos and videos depicting our experiences. Sure, we posted photos and videos of the shows we played, but the oddities and the whimsical settings of the other elements of the tour were what people perseverated on.
6. You first, music second.
Again, concentrate on your identity and become ubiquitous. It’s okay to be known for things other than your music. I am a bit of a harmless prankster and had 15 seconds of fame recently when I dedicated a new National Park to the mummified squirrel (I named him Skippy) that had been sitting on my street for 4 months. I posted a video of it and it became a bit of a local “sensation” earning me the cover story in the Somerville News (slow news week I guess). Numerous people found me that way and have since been coming to see my bands perform.
Admittedly, one guy I met recently (if I recall correctly, it was actually one of the members of the band RIBS performing tonight – hey guys!) had heard of me and thought that maybe I was a “Paris Hilton” of the Boston music scene. That is, I was known, but not for any good reason. Heh. Anyway, Paris Hilton or not, knowing me and/or knowing of me is very likely to lead you to hearing my music.
7. Slow and steady wins the race.
|Photo by Kelly Davidson|
The best thing you can do for yourself is abandon the idea that some magical music-industry Pegasus will come and pick you up and fly off into the great blue yonder. Never use the term “viral” to describe the dissemination of content. I believe that 99% of viral videos went “viral” because someone spent a ton of money to make it happen. (See this article for support of that theory.) You should never expect that your music, your videos, your status updates, your persona, or anything else will be instantaneously championed by the Internet community. Overnight sensations and rags to riches stories are rare and probably fake. A lot of PR campaigns are built around convincing the public that a celebrity was simply plucked from the common folk for the purpose of rallying support behind that person. Fake. It just didn’t happen that way.
So, you should not expect any kind of mythical, magical occurrence either. In order to succeed, you will need to commit yourself to years of constant, hard work generating content, disseminating content, and building a foundation brick by brick. I view my content – videos, songs, status updates, etc. – as tiny pieces in a cumulative effort. I have videos that have 30,000 views (from hard work pushing them) and I have videos that I think are really excellent that have 100 views. I don’t let that bother me. I never use the success of a single item as a metric for my overall success. I regularly revisit old content (in posts just like this one) and expect that those 100 views may become 10,000 next year. In fact, I can work hard and make sure that any single video gets 10,000 views. It’s just a matter of deciding whether that is the best focus for my time and energy.
We all dream of the “set it and forget it” Internet. That is, we create a page, post some content, and walk away and people eventually start discovering our work and the support pours in. Again, it just doesn’t happen. You want 10,000 people to see your video? You need to ask 10,000 people to watch your video. There is no build it and they will come. There is no easy breaking point – 30,000 views doesn’t lead to 60,000 views. If you want people to continue coming, you need to keep inviting them. You need to promote every single show you play. You need to update content on your blog regularly. You need to post interesting status updates, videos, and songs at a regular and consistent rate. You must constantly feed.
A lot of people lean toward putting out single songs every month rather than a single album once a year, for example. My goal is to keep interesting content pouring out almost every single day.
Here is a recap of my posted content from the last two weeks (ignoring simple status updates and tweets):
10/5 – 1st Poster in a new series for The Michael J. Epstein Memorial Library
10/4 – Recap of 10/1 and 10/2 shows for The Michael J. Epstein Memorial Library including videos and photos of our our performance as well as videos of the other bands on the bill.
10/3 – First time Youtube post of an old music video I made in 2004.
10/3 – First installment of a web comic based on actual events at The Michael J. Epstein Memorial Library shows
10/3 – A series of photos of people dressed up as me presented to promote The Motion Sick tribute show
9/29 – The first installments of The Michael J. Epstein Memorial Library “Special Collections” videos in which the band learns and performs a cover in 30-45 minutes. Bon Jovi and Journey (Journey also cut together with other bands performing the same song as a tie-in to 10/1 show)
9/26 – Behind-the-scenes test shoot for DNFMOMD music video in which we inflate, carry around, and chase Sophia with a giant weather balloon. Also included: Stop-motion photo collage of an MMA event featuring music of DNFMOMD
9/22 – Video of Sophia answering questions about her college major, Modern Physics, as a promotion for college-themed What’s Your Major show.
In that same two weeks, I have posted about 80 videos on my Youtube account. Again, we are talking about a serious and continuing commitment to creating and disseminating meaningful content. I am always simultaneously working on projects on all different scales (working on 2 large-scale music videos now for DNFMOMD simultaneously with all of the above content) so that no one is just waiting around for big news. There is always little news filling in the gaps.
Thanks for reading and I hope you find something I’ve said useful. See you at the Rock Shop!
A note from the organizers:
8 things to do before Wednesday’s Rock Shop Boston #8: A Social Media Experiment
1) Charge up your still cameras, video cameras, and camera phones…and bring ’em along
2) Tell a friend and bring them along, too: we have a nice crowd expected, but the more the merrier. Invite ’em thru email, Facebook, Twitter, Myspace, txt, etc.
3) Listen and share the mix tape featuring the four acts: Aaron Perrino, Lagoon, Do Not Forsake Me Oh My Darling, and RIBS:http://www.wellroundedradio.net/mp3/RockShopBoston8.mp3
5) Join our TweepML group of bands and attendees: visit http://tweepml.org/Rock-Shop-Boston , then click “Suggest to the link creator to add someone” or send a tweet to @wellroundedradi and we’ll add you
6) Use the hashtag #rockshopboston or photo tag rockshopboston
7) Join us at 7 PM for a quick panel discussion about how bands and audiences are using social media to share their good taste in music. Then, enjoy sets from four amazing Boston/Cambridge bands–and capture their performances through video, photos, tweets, etc. and spread the word about the amazing music being made around us.
8) Find more details, see who else is going at http://rockshopboston8.eventbrite.com/ orhttp://www.facebook.com/event.php?eid=152117724812161
See you Wed night at The Middle East downstairs,
480 Massachusetts Ave, Cambridge, MA 02139